Spike Global forms strategic alliance with Quadient

Spike Global forms a strategic alliance with Quadient to streamline package delivery via its Spike Living portal, as e-commerce grows.

Spike Global forms a strategic alliance with Quadient to streamline package delivery via its Spike Living portal

Property management and resident engagement software provider – Spike Global – announces it has formed a strategic alliance with Quadient, a major global parcel locker operator and leading customer communications technology provider, to streamline the delivery of packages via its award-winning Spike Living portal.

With global online retail sales expected to reach £515tn by 2023, and an increasing volume of packages now being delivered to homes, this forward-thinking alliance has been formed to simplify and enhance delivery to residents at Build to Rent schemes.

Parcel Pending by Quadient lockers provide a secure, contact-free way for residents to collect their packages. Whether they are working from home, commuting or running errands, parcel lockers make packages available 24/7 so they can be collected at a time that suits the resident.

By integrating Parcel Pending by Quadient lockers into the Spike Living portal, residents will no longer have two separate apps if their Build to Rent development has lockers installed. Instead, residents will receive a notification through the Spike Living app with a unique code to gain access to their parcel, at their convenience.

“The alliance with Quadient will help streamline the delivery of packages for residents across the country. With the backdrop of growth in the e-commerce industry, we are thrilled to be working with Quadient to offer this service to our clients.”

Jeremy Heath-Smith, CEO, Spike Global

Parcel lockers offer convenience for residents and provide benefits for property managers – not least through relieving them of the burden of dealing with the fall-out from lost, stolen or damaged parcels. Deliveries are made directly to the parcel locker by a shipping carrier agent, eliminating the need for intervention by a staff member -which saves time and cuts operational costs. As the recent rise in the volume of packages being delivered to homes shows no signs of slowing down, mailrooms are at risk of being overwhelmed. Having lockers in place can reduce the need for large mailrooms, with the space being put to better use.

“People grew accustomed to ordering items to their homes during the pandemic, and it’s proving a permanent shift for many of us. The strategic alliance streamlines the process for residents with a unified solution, simplifying and enhancing package delivery. This minimises the amount of digital clutter to give the best possible experience to residents picking up their parcels.”

Ian Caminsky, SVP & MD Parcel Locker Solutions, Quadient

The Spike Living portal is tailored to each individual Build to Rent building and its facilities, providing residents with one simple, intuitive portal that allows them to communicate with the management and with each other. From the app, residents can report a maintenance issue as well as find activities, meet new residents, make friends, and get to know the local area by receiving targeted offers and discounts from nearby businesses. With this new alliance, they will also receive parcel notifications.